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Last updated in April 2018
Your information will be held by the company you contract with, which may be Lloyds Bank International Limited, Lloyds Investment Fund Managers Limited, Lloyds Bank (Gibraltar) Limited, Lloyds Trust Company (Gibraltar) Limited, or Lloyds Bank Corporate Markets plc Jersey Branch which are part of the Lloyds Banking Group.
This privacy notice is to let you know how companies within the Group look after your information. This includes what you tell us about yourself, what we learn by having the business as a customer, and your marketing choices. This notice also tells you about your privacy rights and how the law protects you.
This Privacy Notice covers both personal and business information, and for the purpose of this Privacy Notice the following words have the following meanings:
"You/your" means Key Account Parties and Account Parties of the business. In this context “Key Account Parties” means individuals who are sole traders, partners, directors, company secretaries, member or beneficial owners, trustees or other controlling officials within the business. "Account Parties" means individuals (other than Key Account Parties) who have provided their personal information in connection with the products and services provided to the business by us."
"The business" means the business you are associated with and which is our customer, whether it is a company, limited liability partnership, partnership, sole trader, or other entity such as a special purpose vehicle, club, charity or trust."
Lloyds Banking Group is made up of a mix of companies, set up on different legal entities. We'll let you know which you have a relationship with, when you take out a product or service with us.
You can find out more about us at www.lloydsbankinggroup.com.
Contacting us about data privacy
If you have any questions, or want more details about any of the topics in this Privacy notice or how we use your personal and business information, you can call us on 0345 3662 330 (UK) or +44 (0)1539 871 521 from outside the UK). Lines are open 24 hours a day, 7 days per week. Calls may be monitored or recorded.
If you have a hearing or speech impairment you can also call us using the Next Generation Text (NGT) service. Simply dial 18001 and then the telephone number.
You can write to us at:
Data Privacy Manager
Lloyds Bank International
Isle of Man
These are our main contact details. Some sections of this notice have special contact details that you can use instead.
If you are not satisfied with our response, you can contact our Group Data Protection Officer.
Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Lloyds Banking Group. The law says we must have one or more of these reasons:
When we have a business or commercial reason of our own to use your information, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests.
The law and other regulations treat some types of sensitive personal information as special. This includes information about racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records. We will not collect or use these types of data without your consent unless the law allows us to do so. If we do, it will only be when it is necessary:
Here is a list of all the ways that we may use your information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.
We use many different kinds of personal information. They are grouped together as below. The groups are all listed here so that you can see what we may know about you, even if we simply get it from seeing which shops you buy things in. We don’t use all this data in the same way. Some of it is useful for marketing, or for providing services to you. But some of it is private and sensitive and we treat it that way.
We may collect both personal and business information from other Lloyds Banking Group companies and any of these sources:
Personal and business information given to us
Personal and business information we collect when our services are used
This covers two things: details about how and where you access our services, and account activity that is shown on statements.
Personal and business information from outside organisations:
* For some insurance products, we may ask your GP or other medical practitioner to send us a report. We will only do this if we get your consent first.
We will keep your personal information as long as the business is a customer of Lloyds Banking Group.
After the business stops being a customer, we may keep your personal information for up to ten years. The reasons we may do this are:
We may also keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons. As an example, we have to hold pension transfer information indefinitely; and in cases of subsidence* we will keep insurance claims data for up to 15 years after you stop being a customer.
We will only use your personal information for those purposes and will make sure that your privacy is protected.
* Subsidence is when a building becomes unsafe or damaged by ground sinking around it.
We may need to collect information by law, or to enter into or fulfil a contract we have with the business.
If you choose not to give us this information, it may delay or prevent us from fulfilling our contract with the business, or doing what we must do by law. It may also mean that we cannot run the business’s accounts or policies. It could mean that we cancel a product or service the business has with us.
We sometimes ask for information that is useful, but not required by law or a contract. We will make this clear when we ask for it. You do not have to give us these extra details and it won't affect the products or services your business has with us.
Cookies are small computer files that get sent down to your PC, tablet or mobile phone by websites when you visit them. They stay on your device and get sent back to the website they came from, when you go there again. Cookies store information about your visits to that website, such as your choices and other details. This is covered by our Privacy notice, even though it does not include personal details about you.
Please let us know if you are unhappy with how we have used your information. You can call us on 0345 3662 330 (UK) or +44 (0)1539 871 521 from outside the UK.
Lines are open 24 hours a day, 7 days per week. Calls may be monitored or recorded.
Or you can write to us at:
Lloyds Bank International
Isle of Man
IM99 1SS (TNT15)
You also have the right to complain to the regulator about the use of your personal information, and to lodge an appeal if you are not happy with the outcome of a complaint.
In the UK this is the Information Commissioner’s Office. Find out on their website how to report a concern.
In Jersey, please contact the Office of the Information Commissioner
In Guernsey, please contact the Office of the Data Protection Commissioner
In Isle of Man, please contact the Information Commissioner
In Gibraltar, please contact the Gibraltar Regulatory Authority at www.gra.gi/data-protection or call (+350) 20 074 636.
You can withdraw your consent at any time. If you want to do so, 0345 3662 330 (UK) or +44 (0)1539 871 521 from outside the UK. Lines are open 24 hours a day, 7 days per week.
Calls may be monitored or recorded.
The way we use information when our reason for doing so is that we have your consent. See the section 'Your Rights' about more generally restricting use of your information.
If you withdraw your consent, we may not be able to provide certain products or services to the business.
You have the right to question any information we have about you that you think is incorrect. We’ll take reasonable steps to check this for you and correct it.
If you want to do this, please call us on 0345 3662330 (UK) or +44 (0)1539 871521 from outside the UK. Lines are open 24 hours a day, 7 days per week. Calls may be monitored or recorded.
You can get a copy of all the personal information we hold about you by calling us on 0345 3662 330 (UK) or +44 (0)1539 871 521 from outside the UK.
Lines are open 24 hours a day, 7 days per week.
Calls may be monitored or recorded.
Or by writing to us at this address:
PO Box 111
Isle of Man
When you want to share your data with outside companies
You also have the right to get certain personal information from us as a digital file, so you can keep and use it yourself, and give it to other organisations if you choose to. If you wish, we will provide it to you in an electronic format that can be easily re-used, or you can ask us to pass it on to other organisations for you.
If you want to do this, please call us on 0345 3662 330 (UK) or +44 (0)1539 871 521 from outside the UK.
Lines are open 24 hours a day, 7 days per week.
Calls may be monitored or recorded.
You can object to us keeping or using your personal information. This is known as the ‘right to object’.
You can also ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to erasure’ or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights.
You can ask us to restrict the use of your personal information if:
If we do restrict your information in this way, we will not use or share it in other ways while it is restricted.
If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please call us on call us on 0345 366 2330 (UK) or +44 (0)1539 871 521 from outside the UK.
Lines are open 24 hours a day, 7 days per week.
Calls may be monitored or recorded.
Lloyds Banking Group
We may share your information with other companies in Lloyds Banking Group.
This means official bodies that include:
Banking and insurance services
Outside companies we work with to provide services to the business and to run our business.
We share personal information with insurance industry companies to process claims and help reduce fraud. We do that in these ways:
Other services and schemes
These are organisations that we may need to share your information with, because of what you can do with the product or service you have with us.
Outside companies we use to help grow and improve our business.
Company mergers and takeovers
We may also share your personal information if the make-up of Lloyds Banking Group changes in the future:
We may use your personal or business information to make decisions about what products, services and offers we think you may be interested in. This is what we mean when we talk about ‘marketing’.
We can only use your personal or business information to send marketing messages if we have consent or a ‘legitimate interest’. By ‘legitimate interests’ we mean that we have a business or commercial reason to use your or the business’s information, and it must not conflict unfairly with your interests.
The personal and business information we have is made up of what you tell us, and data we collect when you or your business use our services, or from outside organisations we work with. We study this to form a view on what we think the business may want or need, or what may be of interest. This is how we decide which products, services and offers may be relevant.
This is called profiling for marketing purposes. You can contact us at any time and ask us to stop using your personal or business information this way.
If allowed, we may show or send your business marketing material online (on our own and other websites including social media), in our app, or by email, mobile phone or post.
What you get will depend on marketing choices that you set. You can change these at any time and tell us to stop sending you marketing.
We can stop collecting data while our websites or mobile apps are being used. If this is done, marketing will be seen but it will not be tailored. See our Cookies policy for details about how we use this data to improve our websites and mobile apps.
With any option, we will still send statements and other important information such as changes to any existing products and services.
We do not sell the information we have to outside organisations.
We may ask your business to confirm or update these choices, if your business takes out any new products or services with us in future. We will also ask your business to do this if there are changes in the law, regulation, or the structure of our business.
If you change your mind you can contact us to update your choices at any time.
We sometimes use systems to make automated decisions about you or the business. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. Automated decisions can affect the products, services or features we may offer the business now or in the future, or the price that we charge for them. They are based on personal and business information that we have or that we are allowed to collect from others.
Here are the types of automated decision we make:
We may decide what to charge for some products and services based on what we know. If the business applies for insurance, we will compare what you tell us with other records to work out how likely the business is to make a claim. This will help us decide whether to offer the product and what price to charge.
Tailoring products, services, offers and marketing
We may place the business in groups with similar customers. These are called customer segments. We use these to study and learn about our customers’ needs, and to make decisions based on what we learn. This helps us to design products, services and offers for different customer segments, and to manage our relationships with them. It also helps us tailor the marketing that we send or that is shown on our own and other websites and mobile apps, including social media.
Detecting fraud and financial crime
We use your or the business’s information to help decide if the business’s accounts may be being used for fraud, financial crime or breaching sanctions. We may detect that an account is being used in ways that fraudsters work. Or we may notice that an account is being used in a way that is unusual for you or your business. If we think there is a risk of fraud or financial crime, we may stop activity on the accounts or refuse access to them.
When accounts are opened with us, we check that the product or service is relevant for the business, based on what we know about the business. We also check that you or the business meets the conditions needed to open the account. This may include checking age, residency, nationality, place of incorporation or financial position.
We use a system to decide whether to lend money to the business, when it applies for credit such as a loan or credit card. This is called credit scoring. It uses past data to assess how the business is likely to act while paying back any borrowing. This includes data about similar accounts you or the business may have had before.
Credit scoring uses data from three sources:
It gives an overall assessment based on this. Banks and other lenders use this to help us make responsible lending decisions that are fair and informed.
Credit scoring methods are tested regularly to make sure they are fair and unbiased.
As a person you have rights over automated decisions.
If you want to know more about these rights, please contact us.
We carry out credit and/or identity checks when the business applies for a product or service. We may use Credit Reference Agencies to help us with this.
If the business uses our services, from time to time we may also search information that the CRAs have, to help us manage those accounts.
We will share your personal and business information with CRAs and they will give us information about the business and you. The information we exchange can include:
We’ll use this data to:
We will go on sharing your personal and business information with CRAs for as long as the business is a customer. This will also include details of funds going into the account, and the account balance. If the business borrows, it will also include details of repayments and whether these are made in full and on time. We will also tell the CRAs when accounts are settled with us. The CRAs may give this information to other organisations that want to check your or the business’s credit status.
When we ask CRAs about you or the business, they may note it on your credit file. This is called a credit search. Other lenders may see this and we may see credit searches from other lenders.
If you apply for a product with someone else, we will link your records with theirs.
You should tell them about this before you apply for a product or service. It is important that they know your records will be linked together, and that credit searches may be made on them.
CRAs will also link your records together. These links will stay on your files unless one of you asks the CRAs to break the link. You will normally need to give proof that you no longer have a financial link with each other.
You can find out more about the CRAs on their websites, in the Credit Reference Agency Information Notice. This includes details about:
Here are links to the information notice for each of the three main Credit Reference Agencies:
Callcredit: www.callcredit.co.uk/crain or call 0330 024 7574
Equifax: www.equifax.co.uk/crain or call 0333 321 4043 or 0800 014 2955
Experian: www.experian.co.uk/crain or call 0344 481 0800 or 0800 013 8888
We may need to confirm your identity before we provide products or services to you or the business. This may include carrying out fraud and financial crime checks at the point of sale.
Once the business has become a customer of ours, we will share your information as needed to help combat fraud and other financial crime. The organisations we share data with are:
Throughout our relationship with the business, we and these organisations exchange data between us to help prevent, deter, detect and investigate fraud and financial crime.
None of us can use your personal information unless we have a proper reason to do so. It must be needed either for us to obey the law, or for a ‘legitimate interest’.
When we have a business or commercial reason of our own to use your personal information, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your personal data. Even then, it must not unfairly go against your interests.
We will use the information to:
We or an FFCPA may allow law enforcement agencies to access your information. This is to support their duty to prevent, detect, investigate and prosecute crime.
These other organisations can keep information for different lengths of time, up to six years.
The information we use
These are some of the kinds of personal information that we use:
Automated decisions for fraud and financial crime prevention
The information we have for you or your business is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.
We and other organisations acting to prevent fraud and financial crime may process your information in systems that look for fraud and financial crime by studying patterns in the data. We may find that an account or policy is being used in ways that criminals work. Or we may notice that an account is being used in a way that is unusual for you or your business. Either of these could indicate a risk that fraud or financial crime may be carried out against a customer, the bank or the insurer.
How this can affect you
If we or an FFCPA decide there is a risk of fraud or financial crime, we may stop activity on the accounts or block access to them. FFCPAs and cross-industry organisations may also keep a record of the risk that you or your business may pose.
This may result in other organisations refusing to provide you with products or services, or to employ you.
Data transfers out of the EEA
FFCPAs and other organisations we share data with for these purposes may send personal information to countries outside the European Economic Area (‘EEA’). When they do, there will be a contract in place to make sure the recipient protects the data to the same standard as the EEA. This may include following international frameworks for making data sharing secure.
We will only send your data outside of the European Economic Area (‘EEA’) to:
If we do transfer your personal information outside the EEA to our suppliers, we will make sure that it is protected to the same extent as in the EEA. We’ll use one of these safeguards:
© Copyright 2015 Lloyds Bank International
Lloyds Bank International Limited, a Jersey registered and regulated bank, is a subsidiary of Lloyds Bank Corporate Markets
plc, a UK Non-ring-fenced Bank. Both companies are part of Lloyds Banking Group plc and are independent from Lloyds
Bank plc which is Lloyds Banking Group’s ring-fenced, UK regulated retail and commercial bank. For more information on
ring-fencing visit international.lloydsbank.com/ringfencing
Our products and services are offered by Lloyds Bank International Limited & Lloyds Investment Fund Managers Limited.
See company Information. Whilst our services will be available to many customers, there are countries where, due to legal
or regulatory restraints, we cannot provide them.
Rules and regulations made under the UK Financial Services and Markets Act 2000 for the protection of depositors and
investors, including the Financial Services Compensation Scheme, do not apply to the financial services business of
companies within the Lloyds Banking Group carried out from offices outside of the United Kingdom.
Lloyds Bank International Limited. Registered office and principal place of business: 11-12 Esplanade, St Helier, Jersey, JE2
3QA. Lloyds Bank International Limited is incorporated in Jersey No. 4029 and is regulated by the Jersey Financial Services
Commission to carry on deposit-taking business under the Banking Business (Jersey) Law 1991 and investment and general
insurance mediation business under the Financial Services (Jersey) Law 1998. Lloyds Bank International Limited subscribes
to the Jersey Code of Practice for Consumer Lending and has also notified the Jersey Financial Services Commission that it
carries on money service business.
The Guernsey branch of Lloyds Bank International Limited, principal place of business PO Box 136, Sarnia House, Le
Truchot, St Peter Port, Guernsey, GY1 4EN, is licensed by the Guernsey Financial Services Commission to take deposits and
to carry on controlled investment business and insurance intermediary business under The Banking Supervision (Bailiwick
of Guernsey) Law, 1994, The Protection of Investors (Bailiwick of Guernsey) Law, 1987 (as amended) and The Insurance
Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002 (as amended), respectively, and is also
registered with the Guernsey Financial Services Commission as a money service provider.
The Isle of Man branch of Lloyds Bank International Limited of PO Box 111, Peveril Buildings, Peveril Square, Douglas, Isle
of Man IM99 1JJ is licensed by the Isle of Man Financial Services Authority to conduct deposit-taking and investment
business and is also registered as an insurance intermediary in respect of general business.
Lloyds Bank International Limited is a Jersey registered company that is a wholly owned subsidiary of Lloyds Bank
Corporate Markets plc. Lloyds Bank Corporate Markets plc is incorporated in the United Kingdom, is authorised by the
Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority
under number 763256, and is part of the Lloyds Banking Group. Lloyds Bank International Limited places funds with Lloyds
Bank Corporate Markets plc and thus its financial standing is linked to that of the group. Depositors may wish to form their
own view on the financial standing of Lloyds Bank International Limited and its parent based upon publicly available
information. Download Lloyds Bank International Limited’s latest annual financial statements
Lloyds Investment Fund Managers Limited. Registered office: 11-12 Esplanade, St Helier, Jersey, JE2 3QA. Authorised by the
Jersey Financial Services Commission under the Collective Investment Funds (Jersey) Law 1988.