• Changes to banking and shopping online

    Make sure you are prepared

    Industry wide changes will affect the way you bank and shop online. These changes will enhance the security of your online banking and payments to help reduce fraud online.

    You will see these changes when:

    • you log on to your Online for Business account
    • you set up and make payments to new beneficiaries
    • you perform certain actions within your Online for Business account e.g. making a payment
    • you purchase something online

    You will need two different ways to prove who you are:

    • your User ID and Password
    • a trusted device and your card and card reader

    You won’t be able to log on to your account, set up and make payments to new beneficiaries or shop online unless you are ready for this change.

    Get ready now:

  • Order a card and reader, if you don’t have one

    Soon, you’ll need to use both a card and card reader to log on and make payments in Online for Business. If you have never had a card and card reader you will be sent one in the post. If you have not received your card and card reader by March 2020 please call us on 0345 300 0116.

    To order a card reader

    Step 1: Log on to your Online for Business account
    Step 2: Click on “Admin” on the top right hand side
    Step 3: Click on “order additional card reader”
    Step 4: Follow the instructions on your screen

    To order an authentication card

    If you have a debit card you can use this with your card reader for logging into and making payments in Online for Business

    Step 1: Log on to your Online for Business account
    Step 2: Select ‘More Actions’
    Step 3: Then ‘Account Services’
    Step 4: Select ‘Request Replacement Card’

    If you don’t have a card and card reader you may not be able to login to Online for Business or set up and make payments to new beneficiaries.

    If you card reader isn’t working find out how to unlock it, or replace the batteries.

    Update your browser / trust your device

    It is recommended that you always have the latest browser on your devices to increase your security online and help protect you from fraud.

    Updating your browser regularly means that when you access websites you’ll always be able to take advantage of:

    • Up-to-date browser security features – stay safe online and have peace of mind that you’re being protected by the latest security features.
    • A better online experience – websites will look better and perform faster, and you’ll be able to use the latest features and tools they have to offer.
    • Screen reader support – the latest browsers make it easier for newer screen readers to handle web technologies, such as JavaScript. If you have JavaScript turned off because it interferes with your screen reader, make sure your browser is up-to-date and try updating your screen reader or using another, such as the free tool NVDA.

    Update your browser by clicking through on the links below and following the instructions:



    Safari (Apple devices only)

    Edge (Windows 10 only)

    Internet Explorer

    If you choose not to upgrade your browser, there will be parts of our sites that you won’t be able to use. For example, our Internet Banking service isn’t supported in Internet Explorer 6 and 7. You will also find it harder to use some calculators and tools.

    Trust your device

    If you regularly use the same computer, laptop, mobile, tablet or mobile to log on, then we may ask if you trust your device.

    If you trust your device it makes logging on faster, as next time you log on we’ll know it’s you and not someone else.

    You should only trust computers, laptops, tablets and mobile browsers that are privately used by you.

    You shouldn’t trust a device if you share it with someone you don’t know, or if you’re on a public network.

    Using your memorable information

    Each time you log on you are asked for three characters from your memorable information.

    If you haven’t set up your memorable information for Online for Business you’ll be asked to do so when you next log on.

    Can’t remember what it is? Simply click ‘forgotten your logon details?’ on the Online for Business log on page to reset.

    If you are already using your memorable information to log on there is nothing more you need to do.

    Remember, never share full memorable information online or over the phone.

    Check we’ve got your phone number

    There'll be times when we'll need to get in touch to check it's you buying something online. We'll do this by sending you a text message to your mobile phone number.

    To see all the phone numbers we hold please follow these steps:

    Step 1: Access your Online for Business account using the following link: Check my number

    Step 2: Click on 'Admin' on the top right hand side

    Step 3: Click on 'view or update your details'

    Step 4: Follow the instructions on your screen

    If you have both a personal and business account we'll use the same number for both. So it's important that the number you give can be used when buying something online with your personal and business accounts.

    To make sure we have the right mobile number for you simply fill in, print and send us the form.

    Update my details