• Frequently asked questions

    For Halifax and Bank of Scotland International customers advised of their transfer to Lloyds Bank International

    What has happened?

    Your account(s) have been transferred from Bank of Scotland International / Halifax International to Lloyds Bank International.

    When did it happen?

    The transfer took place on 27 July 2012.

  • New phone and internet service

    Transferring to the new system will allow you access to our Telephone Banking service, PhoneBank and Internet Banking service. You are now able to register for Lloyds Bank International PhoneBank service and to activate your Internet Banking service.

    Does this affect my tax position?

    We do not believe that this transfer will affect your tax position. If you are in any doubt you should contact your own professional adviser.

    New sort code and account number

    You should have received a letter containing your new account details including sort code, account number and IBAN. From the 30 July 2012 you should use these new details when paying money in our out of your account.

    Will the terms and conditions for my account(s) change as a result of the transfer?

    Yes, the new terms and conditions will apply to your account(s) from the date of the transfer and these were sent to you in May 2012.

    Will I still have the same relationship manager?

    Yes. You will still have the same relationship manager and should contact him/her with any queries you may have.

    Does the transfer impact any other accounts I hold with Bank of Scotland International or Halifax International?

    No. If you have any other accounts with Bank of Scotland International or Halifax International that were not mentioned in the letters sent to you, then you will be contacted about them separately if any changes are going to occur.

    Fees and charges

    Any changes to your fees and charges were sent to you in May 2012 and can be reviewed in the “How is my account changing?” leaflet.


  • Who do I contact if I require more information?

    In you have any questions or comments you can contact our Customer Services team on 03457 449900 from the UK, Channel Islands or the Isle of Man or +44 (0)1539 740 750 from overseas. They are available Monday – Friday between 9-5. After 30 July 2012 please contact Offshore PhoneBank on 03456 011 977 from the UK, Channel Islands or the Isle of Man or +44 (0)1539 725 300 from overseas. They are available 24/7. To ensure security for our customers and staff and to help maintain service quality, some calls may be recorded and monitored.